Last updated: October 24, 2026
Returns
- You may request a return within 14 days of receiving your order.
- To be eligible, the item must be unused, unopened and in its original sealed packaging. For hygiene reasons, opened items cannot be returned unless they arrived damaged (see below).
- To start a return, contact us at nexoraecommerce44@gmail.com with your order number. Items sent back without first requesting a return will not be accepted.
- Return shipping for eligible unopened items is covered by Zenfrova. We'll send you the return instructions.
Damaged items
If your order arrives damaged, contact us within 14 days of delivery with your order number and photos of the item and its packaging. We'll arrange a return so the item can be replaced or refunded.
Exchanges and refunds
Once your return arrives at our warehouse and is inspected, we'll let you know by email. You can then choose either an exchange or a refund. Approved refunds are issued to your original payment method. Your bank or card issuer may need additional time to post the refund to your account.
Contact
Questions about your return? Email us at nexoraecommerce44@gmail.com.